Frequently Asked QUESTIONS

Petstory is part of Groupe Legault, a Quebec family business. The brand was launched in the Quebec market in 2021 via the Mondou store network. Thanks to Petstory, cat and dog owners can offer their four-legged friends quality food that meets all their animals’ nutritional criteria at affordable prices.

Yes, we have nutrition specialists who work full time for Petstory and hold master's degrees in nutrition and animal nutrition.

You can purchase all our products exclusively at Mondou stores (over 80 points of sale across Quebec) or online. Find a store

Yes, all of our products can be purchased on the Mondou and Petstory online stores.

Email us at info@petstory.com

Except during special events, we do not offer product samples. With our 100% satisfaction guarantee, you can purchase any size bag and consider it a sample. If you’re not satisfied, you can return your bag to any Mondou branch with proof of purchase or your Câlin member number. Note that the bag must be 80% full to qualify for a refund.

We don’t offer coupons. However, as a Câlin Mondou Member, your points are doubled when you purchase any Petstory product.

Yes. All of our products are backed by a 100% satisfaction guarantee. If you are not satisfied, please return the bag 80% full to any Mondou branches with proof of purchase or your Câlin member number. Contact us at info@petstory.com to ask our advisors to recommend the best food for your pet.

Yes. For any Petstory purchase, you will get twice the Câlin points on your membership card! Câlin points can be redeemed exclusively at Mondou.

Petstory offers the following product lines:

• Dry dog food
• Dry cat food
• Wet dog food
• Wet cat food
• Dog treats
• Cat treats

All Petstory dry foods are created by our multidisciplinary team including, among others, nutrition specialists and Research and Development managers. Their goal is to create the best possible food that pets can really enjoy.

Our dry food formulas are made in Canada while the majority of our treats are imported from factories recognized worldwide for the quality of their products.

We are currently building our own state of the art dry food manufacturing plant in Drummondville, Quebec.

Our Petstory dry foods and treats are designed for cats and dogs and meet nutritional needs for all life stages and all breeds. Being able to offer a single food is a big advantage for households with several dogs or cats of different ages.

Our wet foods are formulated to meet the needs of fully grown adult cats/dogs. They offer a complete and balanced alternative to dry food or can be given in addition to dry food for a mixed diet.

Our Petstory dry foods and treats meet dogs’ and cats’ nutritional needs for all life stages. They can be given as soon as a puppy or kitten is weaned.

Regarding wet food, Petstory does not currently offer a formula suitable for puppies or kittens.

Yes. We are confident of the expertise behind our brand and the health benefits for your pet. That's why all our products come with a retailer-specific refund policy. Contact us at info@petstory.com to ask our experts to recommend the best food for your pet. 

Our products are formulated to meet all AAFCO standards. We use a combination of nutrient analyses and a variety of food trials:

• specific nutrient analyses on each batch of food produced to ensure that it meets our specifications before it is put on the market.
• complete nutritional analyses of each new formula created.
• nutritional tests of our products for certain nutrients.
• specific set of food trials that we carry out when developing new formulas. These tests focus on digestibility, palatability and stool quality.

We go above and beyond industry standards to ensure our food is of the highest quality and meets the highest safety standards.

Here are some of our quality control measures:

• define standards and specifications for ingredients and only accept those that meet our standards;
• qualitative evaluation for each production;
• nutritional tests and safety tests for all finished products;
• positive release program; microbiological tests on all finished products;
• verified food safety policies and practices;
• monitoring of all ingredients and finished products.

For dry food, we use quality protein from chicken, salmon or lamb meal as well as eggs.

Petstory foods are fortified with vitamins and minerals and contain omega-3 and omega-6 for healthy coat and skin. They are free of artificial colours or flavours and without meat by-product meal. They contain dried beet pulp, pumpkin and ginger for optimal digestion as well as a blend of antioxidants to support a healthy immune system. Plus, we use whole grains in our formulas. Whole grains, being minimally processed ingredients, are a good source of vitamins and dietary fibre. Dietary fibres play an important role in modulating intestinal transit, influencing immune function and the profile of intestinal microbiota.

In short, our foods are designed to provide a balanced diet that promotes healthy development and good health.

Animal meal is a protein concentrate. The digestibility of meat meal is similar to that of fresh meat for our pets. The chicken, salmon, and lamb meals we use in our dry formulas are all high quality proteins containing no meat by-products.

Chicken meal is a source of protein, omega-6, glucosamine, chondroitin, calcium and phosphorus provided by the meat, skin, bones and cartilage of cooked and ground chicken. It is a lean protein that contains the essential amino acids that pets need.

Salmon meal is a source of protein, omega-3s and omega-6s from the cleaned, dried and ground tissues of whole undecomposed salmon or pieces of salmon.

Lamb meal is a source of protein from cooked and ground lamb tissue.

Our dry and wet foods contain no meat by-products. Only some of our treats contain it. Meat by-products are the parts of an animal other than its muscle tissue, including internal organs, such as organ meats that are rich in nutrients. They have a high content of protein and amino acids that help build and maintain muscles in our pets.

When talking about meat by-products in the pet food industry, this does not include animal parts such as feathers, teeth or beaks.

Yes, we can provide nutrient analysis for all our formulas. Write to us at info@petstory.ca to get these details.

For dry products, the expiry date is on the back of the packaging and for cans, it is on the bottom of the can

For optimal freshness, store Petstory product in a resealable bag or airtight container in a dry environment at room temperature out of direct sunlight. Extreme cold, heat and humidity are not conducive to product shelf life or performance.

Give dry food and treats to your pet before the expiry date indicated on the bag.

Wet food should not be left at room temperature for more than 2 hours. If a can is not used whole, it should be kept in the refrigerator for a maximum of 48-72 hours.

Freezing our products is not recommended. Only wet food should be placed in the fridge (not freezer) once opened.

We do not recommend heating wet food. It is best served at room temperature. By heating the food, you risk breaking down certain nutrients and burning your pet.

Our bags of dry food are equipped with Velcro to keep the the kibble fresh for as long as possible, i.e. until the expiry date indicated on the bag. Remember to keep the bag in a dry environment at room temperature away from direct sunlight. Extreme cold, heat and humidity are not conducive to product shelf life or performance.

Try to make a gradual transition when changing food for your pet (regardless of brand). A smooth transition over several days helps to avoid digestive disorders.

Start with a mix of 75% old food and 25% Petstory food. Then, over 7-10 days, gradually increase the proportion of Petstory until the transition is complete. This way your furry friend’s digestive system will be able to gradually get used to its new diet.

Amounts vary depending on your pet's life stage, activity level and breed size. Start by feeding it the amount recommended on the back of the bag in our daily portion guide, then adjust the amount according to your pet’s needs.

It all depends on the type of treat you are giving. You can use the recommended portion guide provided on our packaging. Just remember that treats should not exceed 10% of your pet's total daily caloric intake.

It all depends on the type of treat you are giving. You can use the recommended portion guide provided on our packaging. Just remember that treats should not exceed 10% of your pet's total daily caloric intake.